jelive Terms and Conditions

1General Terms and Applicability

These Terms apply to the jelive website, mobile application and all related services. In addition to these Terms, jelive's privacy policy, responsible gaming policy and the specific rules of each game or betting market are considered an integral part of this agreement.

1.1 Definitions

• User: Any individual who has registered on or is using the jelive platform.
• Account: The user's registered profile through which services are accessed.
• Balance: The total amount of funds deposited in the account.
• Bonus Funds: Money awarded as part of a promotional offer that cannot be withdrawn before specific conditions are met.
• Wagering Requirement: The obligation to place a specified amount in bets before bonus funds can be withdrawn.

1.2 Applicable Law

The relevant legal framework will be followed in the interpretation and application of these Terms. In the event of any dispute, both parties will attempt to reach a resolution through discussion.

2Eligibility and Registration Requirements

2.1 Age Requirement

To open an account and use services on jelive, you must be 21 years of age or older. Registration by minors is strictly prohibited and any such account will be cancelled without prior notice.

2.2 One Account Per Person

Each user may open only one account. If the same person operates more than one account, all accounts will be closed and any outstanding balance may be forfeited.

2.3 Accuracy of Information

All information provided at the time of registration must be truthful, accurate and complete. Providing false information may result in account closure.

2.4 Identity Verification (KYC)

jelive reserves the right to verify a user's identity at any time. Before processing a withdrawal, we may request the following:

• Copy of National ID Card (NID) or passport
• A recent utility bill or proof of address
• Proof of the payment method used

Withdrawals may be placed on hold until verification is complete.

3Account Management and Security

3.1 Password Protection

It is your responsibility to keep your account login details completely confidential. Do not share your password with anyone. If you suspect that your account has been accessed without authorisation, notify our support team immediately.

3.2 Account Suspension

jelive reserves the right to temporarily or permanently suspend an account in the following circumstances:

• Violation of any provision of these Terms
• Fraudulent or suspicious activity
• Failure to cooperate with identity verification
• Attempting to operate more than one account
• Use of unauthorised software or bots

3.3 Inactive Accounts

If there are no transactions or logins for 12 consecutive months, the account may be marked as inactive. Contact support to reactivate an inactive account.

3.4 Closing an Account

A user may request to close their account at any time. Any outstanding balance is withdrawable before closure, however bonus funds for which conditions have not been met will be cancelled.

4Deposit and Withdrawal Policy

4.1 Deposit Limits

The minimum deposit amount on jelive is ৳500. This minimum limit applies to all payment methods. The maximum deposit limit may depend on the payment method and the level of account verification.

4.2 Accepted Payment Methods

jelive supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (Dutch-Bangla, City Bank, BRAC Bank, Islami Bank, Sonali Bank)

4.3 Withdrawal Conditions

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes. However, additional time may be required for identity verification or security checks.

4.4 Withdrawal Rules

• Withdrawals can only be made through the same method used to make the deposit.
• Withdrawals to third-party accounts are not permitted.
• If an active bonus is in place, the wagering requirement must be met before a withdrawal can be made.
• jelive reserves the right to place withdrawals on hold in cases of suspicious activity.

5Bonuses and Promotional Offers

5.1 Welcome Bonus

jelive offers new members a 150% bonus on their first deposit, up to a maximum of ৳20,000. This bonus is awarded only once and applies to a single account per user.

Example: A deposit of ৳1,000 will earn a bonus of ৳1,500, giving a total balance of ৳2,500.

5.2 Wagering Requirement

A wagering requirement of 25 times (25x) applies to the welcome bonus. This means you must place bets totalling 25 times the bonus amount before the bonus funds can be withdrawn.

5.3 Bonus Usage Conditions

• Bonus funds cannot be used on all available games — the contribution rate may differ for specific games.
• Bonuses must be used within a specified time period of being awarded, otherwise they will expire.
• A maximum bet amount may be set while a bonus is active.
• jelive reserves the right to modify, suspend or cancel any promotional offer at its discretion.

5.4 VIP Program Cashback

jelive VIP members enjoy weekly cashback benefits. The cashback rates for the different tiers are as follows:

• Bronze — up to 0.4% cashback per week
• Silver — up to 0.8% cashback per week
• Gold — up to 1.1% cashback per week
• Platinum — up to 1.5% cashback per week

6General Gaming Rules

6.1 Betting Rules

Sufficient balance must be available in the account at the time of placing any bet. Once a valid bet has been confirmed, it cannot be changed or cancelled.

6.2 Technical Issues

jelive will not be held liable if a game or betting session is disrupted due to server outage, network problems or any other technical fault. In such circumstances, affected bets may be cancelled and deposits refunded.

6.3 Finality of Results

The results of all games are determined based on data recorded on jelive's servers. Server data will be considered final over any client-side information.

6.4 Sports Betting

Specific rules apply to each event for betting on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (FIFA and international leagues), kabaddi and other sports. If a match is abandoned or postponed, the funds for the relevant bets will be returned.

7Prohibited Activities and Penalties

The following activities are strictly prohibited on the jelive platform:

7.1 Fraud and Manipulation

• Using any software, bot, algorithm or automated method to gain an unfair advantage in games or betting.
• Attempting to influence results through collusion with other users.
• Deliberately exploiting any vulnerability or flaw in the game system.

7.2 Money Laundering

• Attempting to legitimise funds from illegal sources through deposits or withdrawals.
• Using a jelive account as a tool for transferring money.

7.3 Account-Related Violations

• Creating more than one account.
• Registering using another person's identity.
• Operating an account on behalf of a minor.

For any such violation, the account will be permanently closed, all bonuses and winnings may be forfeited, and legal action may be taken if necessary.

8Privacy & Personal Data Protection

8.1 Data Collection

jelive collects personal information for the purpose of registration and service delivery. This includes name, date of birth, contact details, and financial transaction records.

8.2 Use of Data

Collected information will be used solely for the following purposes:

• Account management and service delivery.
• Identity verification and security assurance.
• Fulfilling legal obligations.
• Improving service quality.

8.3 Data Security

jelive keeps your information secure through SSL encryption and industry-standard security measures. Disclosure of information to third parties is done only when legally required or with the user's consent. To learn more, please read our Privacy Policy.

9Responsible Gaming Policy

jelive places the highest priority on responsible gaming. We believe in the core principle that gambling is a form of entertainment, not a means of livelihood.

9.1 Setting Limits

Users can set deposit limits, loss limits, and session time limits for themselves from their account. This feature is provided to make responsible gaming easier.

9.2 Self-Exclusion Feature

If you feel that gaming is having a negative impact on your life, you can temporarily or permanently exclude yourself from the platform. To make this request, contact our 24/7 live chat support.

9.3 Protection of Minors

Parents are advised to use parental control software to prevent minors from accessing this platform. If you share your device with others, please remember to log out.

To learn more about responsible gaming, please read our Responsible Gaming page.

10Changes to Terms, Liability & Miscellaneous

10.1 Right to Amend Terms

jelive reserves the right to change these rules and terms at any time. Users will be notified as early as possible in the case of important changes. Continued use of the platform after any changes will be considered acceptance of the revised terms.

10.2 Limitation of Liability

jelive is not liable for the following:

• Loss of bets due to internet connection failure.
• Failure of third-party service providers.
• Unintentional technical errors or system downtime.
• Account-related losses caused by the user's own negligence.

10.3 Dispute Resolution

In the event of any dispute, please contact our support team first. The support team will attempt to resolve the matter. If you are not satisfied with the support team's decision, you have the option to file a formal complaint.

10.4 Severability

If any part of these terms is found to be unenforceable for any reason, the remaining parts will remain fully in effect.

10.5 Entire Agreement

These rules and terms, the privacy policy, and the responsible gaming policy together constitute the entire agreement between jelive and the user, and supersede all previous oral or written understandings.