jelive's Privacy Policy

jelive ("we", "our" or "platform") operates a safe and reliable online gaming service for users in Bangladesh. When you register on jelive, play, or contact us, you share certain information with us. In this privacy policy we explain how that information is used, where it is stored, who it may be shared with, and what rights you have.

Please read this policy carefully. By continuing to use jelive, you are considered to have given your consent to the terms of this privacy policy.

1 Definitions and Applicability

The meanings of some important terms used in this privacy policy are as follows:

• Personal Information: Any information that can directly or indirectly identify you — such as your name, address, email, phone number, identity document number, and financial details.
• Processing: Any activity involving the collection, storage, use, transfer, or deletion of information.
• User: Any person registered on the jelive platform.
• Third Party: Any person or organisation outside of jelive.

This policy applies to jelive's website, mobile version, and any other digital channels. If you live in Bangladesh and use jelive's services, this policy applies fully to you.

2 What Information We Collect

jelive collects information in various ways. The types of information collected are detailed below.

2.1 Registration and Account Information

When you create an account on jelive, we collect:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Residential address
• National ID (NID) or passport number — for identity verification

2.2 Financial Information

To process transactions, we collect:

• bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Betting and gaming activity records

2.3 Technical and Usage Information

While you use the platform, certain information is collected automatically:

• IP address and device identifiers
• Browser type and operating system
• Login time and session information
• Information obtained from cookies and similar tracking technologies
• Which pages you visited and how long you spent on them

2.4 Communication Information

When you contact our support team via live chat or email, a record of that conversation is stored with us.

3 Purpose of Information Collection

jelive uses your information only for lawful and specific purposes. We use your information for the following reasons:

• Account Management: For registration, login, identity verification, and account security.
• Transaction Processing: To complete deposits and withdrawals correctly.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Fraud Prevention: To prevent unauthorised transactions and account hacking.
• Legal Obligations: To comply with applicable laws and regulations, such as Anti-Money Laundering (AML) rules.
• Service Improvement: To improve the platform's performance and user experience.
• Bonuses and Promotions: To determine your eligibility and award prizes.
• Responsible Gaming: To analyse information in order to prevent excessive gaming.

4 Information Sharing and Disclosure

jelive may share your information with third parties in certain specific situations:

4.1 Payment Processors

To complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer, the necessary information is shared with the relevant financial institutions. This sharing is limited strictly to the information required for the transaction.

4.2 Legal Authorities

If we are required to comply with a lawful order from a court or government authority under the laws of Bangladesh, the necessary information may be disclosed. In such cases we try to share as little information as possible.

4.3 Technology and Service Partners

We work with certain technology providers to operate the platform. These partners are contractually bound to follow our privacy policy and may not use your information for their own purposes.

4.4 Fraud Prevention Agencies

Necessary information may be exchanged with agencies working to prevent money laundering, fraud, and other financial crimes.

5 Information Storage and Security

5.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for legal obligations, dispute resolution, or fraud investigation purposes.

5.2 Security Measures

jelive uses industry-standard security measures to keep your information safe:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Two-Factor Authentication (2FA) facility
• Regular security audits and vulnerability testing
• Restricted employee access — only necessary staff can access your information
• Encrypted database storage
• Automated monitoring to detect suspicious activity

6 Cookie Policy

The jelive website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and ensuring security — the site cannot function without these.
• Functional Cookies: To remember your preferences such as language and settings.
• Analytics Cookies: To understand site usage statistics, which helps improve the service.

You can manage cookies from your browser settings. However, disabling essential cookies may affect some functionality of the site.

7 Your Rights

As a jelive user, you have the following rights over your own information:

7.1 Right to Access

You can request at any time to know what information we hold about you. Contact our support team to find out.

7.2 Right to Rectification

If any of your information is incorrect, you can request a correction. Some information can be updated directly from account settings; in other cases you will need to contact support.

7.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to object to certain types of processing of your information. We will review such requests and respond in due course.

7.5 Right to Data Portability

You have the right to receive your information in a structured, commonly used, and machine-readable format.

8 Protection of Minors

jelive is only for those aged 21 or above. We do not intentionally collect any information from minors. Age is verified at the time of registration, and if a user is found to be a minor, the account is immediately closed and all information is deleted.

If you believe a minor has registered on jelive, please contact us.

9 International Transfer of Information

jelive's servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the transfer is secure and that data protection standards are maintained. Third parties involved in such transfers are contractually bound to comply with our privacy standards.

10 Changes to the Privacy Policy

jelive may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or with a notice when you sign in to the platform.

The updated policy will take effect from the date it is published. If you continue to use jelive after changes are made, you will be considered to have consented to the new policy. We therefore recommend checking this page periodically.

11 Complaints and Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: 24/7 Bangla support, available directly on the platform
• Email: [email protected]

We take all privacy-related requests seriously and respond as quickly as possible.